1.1
Retail purchases
1.1.1
Shipping within India
- Shipping and handling rates
vary based on the product, its size and volume, the packaging used and the
shipping destination. You will see the final shipping and handling charges
at the time of checkout after you provide the shipping address for your
order.
- We
ship from our head office in Maheshwar, Madhya Pradesh, India, or,
directly from the cluster where our artisan partner involved in the
manufacturing of the product is located.
- We
use the most reliable courier services to deliver your purchase at your doorstep in India.
- Your
order will be processed within 48–72 hours of confirmation. The estimated
time for delivery within India is 7–10 days.
- Once
your purchase is shipped, the status of your order will change. You can
then make a note of the third-party courier vendor and the consignment/tracking
number from the “My Orders” section of your account.
- Orders that have been processed
and shipped can be tracked using the consignment/tracking number on the
shipping agency’s website.
- If
the customer is dissatisfied with the product(s) delivered then he/she
needs to mail us at hello@karghewale.com within 3 days from the date of
receipt of the product. Beyond that, complaints related to the purchase
will not be entertained.
- We
do NOT issue refunds on retail purchases within India. In case you are
dissatisfied with the product, you will have first reach out to our
customer service office at +91 9589542217 or write to us at hello@karghewale.com and explain the reason for
your dissatisfaction. You will then be asked to return the product(s) to
our address in Maheshwar, Madhya Pradesh. The product(s) must NOT be
damaged, modified or altered in any manner. Once we receive the product(s),
the same is approved by our team to be in good condition, we will initiate
the product replacement procedure
for you, wherein you will be able either to purchase another unit of the
same product(s), or to make another alternate purchase of the same value
as the returned product(s).
- Shipping
charges on all replacement orders will be borne by us, if the value of the
replacement product(s) is the same as that of the returned product(s). If
the value of the former exceeds that of the latter, the additional shipping
charges (over and above the allowed limit) will have to be paid by the
customer.
1.1.2
Shipping outside India
- Shipping and handling rates
vary based on the product, its size and volume, the packaging used and the
shipping destination. You will see the final shipping and handling charges
at the time of checkout after you provide the shipping address for your
order.
- We
ship from our head office in Maheshwar, Madhya Pradesh, India, or,
directly from the cluster where our artisan partner involved in the manufacturing
of the product is located.
- We
use a variety of courier services, including, but not limited to, DHL,
DTDC and India Post, to deliver your purchase at your doorstep outside India.
- Your
order will be processed within 48–72 hours of confirmation. The estimated
time for overseas delivery is 10–14 days.
- Once
your purchase is shipped, the status of your order will change. You can
then make a note of the tracking number from the “My Orders” section of
your account.
- Orders that have been processed
and shipped can be tracked using the consignment/tracking number on the
shipping agency’s website.
- If
the customer is dissatisfied with the product(s) delivered then he/she
needs to mail us at hello@karghewale.com within 3 days from the date of
receipt of the product. Beyond that, complaints related to the purchase
will not be entertained.
- We
do NOT issue refunds on retail purchases shipped overseas. In case you are
dissatisfied with the product, you will have first reach out to our
customer service office at +91 9589542217 or write to us at hello@karghewale.com and explain the reason for
your dissatisfaction. You will then be asked to return the product(s) to
our address in Maheshwar, Madhya Pradesh. The product(s) must NOT be
damaged, modified or altered in any manner. Once we receive the
product(s), the same is approved by our team to be in good condition, we
will initiate the product
replacement procedure for you, wherein you will be able either to
purchase another unit of the same product(s), or to make another alternate
purchase of the same value as the returned product(s).
- Shipping
charges on all replacement orders to be shipped outside India will have to
be borne by the customer.
1.2
Wholesale purchases
1.2.1
Shipping within India
- Shipping and handling rates
vary based on the product, its size and volume, the packaging used and the
shipping destination. You will see the final shipping and handling charges
at the time of checkout after you provide the shipping address for your
order.
- We
ship from our head office in Maheshwar, Madhya Pradesh, India, or,
directly from the cluster where our artisan partner involved in the
manufacturing of the product is located.
- We
use the most reliable courier services to deliver your purchase at your doorstep in India.
- Your
order will be processed within 48–72 hours of confirmation. The estimated
time for delivery within India is 7–10 days.
- Once
your purchase is shipped, the status of your order will change. You can
then make a note of the third-party courier vendor and the tracking number
from the “My Orders” section of your account.
- Orders that have been processed
and shipped can be tracked using the consignment/tracking number on the
shipping agency’s website.
- Return
of products:
- In
case you are dissatisfied with the product, you will have first reach out
to our customer service office at +91 9589542217 or write to us at hello@karghewale.com and explain the reason for
your dissatisfaction
- This
has to be done within 10
days of receipt of the product(s). Beyond that, complaints related to the
purchase will not be entertained.
- You
will then be asked to return the product(s) to our address in Maheshwar,
Madhya Pradesh. The product(s) must NOT be damaged, modified or altered
in any manner.
- Once
we receive the product(s), the same is approved by our team to be in good
condition, we will initiate the refund
procedure for you, and the commensurate refund amount will be
credited to your account within 7 working days.
- If
during inspection of the returned product(s), our team concludes that the
product(s) have been damaged, modified or otherwise altered in any form
or manner, no refund will be issued. The product(s) will then be shipped
back to you after
we receive the shipping charges in our account. The final decision
regarding the condition of the returned product(s) lies solely with us.
1.2.2
Shipping outside India
- Shipping and handling rates
vary based on the product, its size and volume, the packaging used and the
shipping destination. You will see the final shipping and handling charges
at the time of checkout after you provide the shipping address for your
order.
- We
ship from our head office in Maheshwar, Madhya Pradesh, India, or,
directly from the cluster where our artisan partner involved in the
manufacturing of the product is located.
- We
use a variety of courier services, including, but not limited to, DHL,
DTDC and India Post, for all overseas deliveries.
- Your
order will be processed within 6 working days after confirmation. The
estimated time for delivery outside India is 10–14 days.
- Once your purchase is shipped, the status of your order
will change. You can then make a note of the tracking number from the “My
Orders” section of your account.
- Orders
that have been processed and shipped can be tracked using the
consignment/tracking number on the shipping agency’s website.
- Return
of products:
- In
case you are dissatisfied with the product, you will have first reach out
to our customer service office at +91 9589542217 or write to us at hello@karghewale.com and explain the reason for
your dissatisfaction
- This
has to be done within 10
days of receipt of the product(s). Beyond that, complaints related to the
purchase will not be entertained.
- You
will then be asked to return the product(s) to our address in Maheshwar,
Madhya Pradesh. The product(s) must NOT be damaged, modified or altered
in any manner.
- Once
we receive the product(s), the same is approved by our team to be in good
condition, we will initiate the refund
procedure for you, and the commensurate refund amount will be
credited to your account within 7 working days.
- If
during inspection of the returned product(s), our team concludes that the
product(s) have been damaged, modified or otherwise altered in any form or manner, no refund will be issued.
The product(s) will then be shipped back to you after we receive the shipping
charges in our account. The final decision regarding the condition of the
returned product(s) lies solely with us.